PRIVACY NOTICE

Ezer Healthcare Practice Support(EZER) is a trading name of J&J Chrysalis("us", "we", or "our") are committed to your privacy.

In accordance with The General Data Protection Regulation (GDPR) effective as of 25th May 2018, this privacy notice provides clear and transparent information to you (the customer) as to what personal data we collect from you for the duration of providing services, along with how we use that data and under what circumstances we disclose that data to third parties.

1. Introduction
This privacy policy outlines how Ezer uses and protects any information you provide when using our website. We are committed to ensuring your privacy is protected. If we ask you to provide certain information that can identify you, rest assured it will be used in accordance with this policy.

2. Changes to This Policy
We may update this policy from time to time. We encourage you to review this page periodically to stay informed about any changes.

3. Information We Collect
We may collect the following information:

• Name and title
• Contact information, including email address
• Demographic information (e.g., postcode, preferences, and interests)
• Other relevant information for customer surveys and offers

4. How We Use Your Information
We use your information to:

• Understand your needs and provide better services
• Maintain internal record-keeping
• Improve our products and services
• Send promotional emails about new services, special offers, or other information you may find interesting
• Contact you for market research purposes through email, phone, whatsapp.
• Customize the website according to your interests

5. Security of Your Information
We are committed to ensuring your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect online.

6. Cookie Policy
Cookies are small files that ask permission to be placed on your computer’s hard drive. We do not collect cookies on our website.

7. Links to Other Websites
Our website may contain links to other sites of interest. Once you leave our site, we do not have control over that website. Therefore, we are not responsible for the protection and privacy of any information you provide while visiting such sites. We recommend exercising caution and reviewing the privacy statement of the website in question.

8. Managing Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

• Look for the box indicating that you do not want your information used for direct marketing when filling out forms on our website
• If you have previously agreed to our use of your personal information for direct marketing, you can change your mind by contacting us at info@ezerhealthcarepracticesupport.co.uk

We will not sell, distribute, or lease your personal information to third parties without your permission unless required by law. You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee may apply. To request this information, please email us at info@ezerhealthcarepracticesuppport.co.uk

If you believe any information we hold on you is incorrect or incomplete, please contact us as soon as possible, and we will promptly correct it.

9. General Data Protection Regulation (GDPR)
Ezer is committed to ensuring the security and protection of personal information and complies with the GDPR. Our data protection program includes:

• Information Audits: Regular assessments to identify and manage personal information.
• Policies & Procedures: Ensuring our data protection policies meet GDPR standards, including retention, erasure, and breach procedures.
• International Data Transfers: Safeguarding measures for transferring personal information outside the EU.
• Subject Access Requests (SAR): Procedures for accommodating SARs within the required timeframe and at no cost.
• Data Protection Impact Assessments (DPIA): Evaluations for high-risk processing activities.
• Processor Agreements: Ensuring third-party processors meet GDPR obligations.

10. CHILDREN'S PRIVACY

Our service is aimed at people of legal age. We would never intentionally collect personal data from children or anyone who is less than 18 years old without the consent of a parent or guardian.

11. Data Subject Rights
Individuals have the right to access their personal information and request details about:

• The personal data we hold
• The purposes of processing
• Categories of personal data
• Recipients of the data
• Retention periods
• Sources of data

You also have the right to request correction, erasure, or restriction of processing, as well as to object to direct marketing and be informed about automated decision-making.

12. Information Security Measures
Ezer employs various security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include SSL encryption, access controls, and robust password policies.

13. Contact Information
If you have any questions regarding this privacy policy or our implementation of the GDPR, please contact our Data Protection Officer, Natasha Bevan

COMPLAINTS & CONTACT

If you have any complaints regarding our use of your data or do not feel we have been transparent enough in this privacy notice, please contact us:

Email: info@ezerhealthcarepracticesupport.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint